Frequently Asked Questions
Do I need to verify my age to shop?+
Yes. You must confirm you are 18 or older before browsing the site, and we reserve the right to request proof of age before or on delivery of an order.
How fast is shipping?+
Orders placed before our daily cutoff are dispatched the same business day via AusPost Express, with most metro deliveries arriving within 2–5 business days. See our Shipping Policy for full details.
What nicotine strengths are available?+
Nicotine strength varies by product and is listed in the spec grid on every product page. Availability is subject to current Australian regulatory requirements.
Can I return a product?+
Unopened, regular-priced items can be returned within the window outlined in our Shipping & Returns policy. Sale items and opened disposables cannot be returned for hygiene and safety reasons.
Is checkout available yet?+
Online checkout is being finalised in line with current Australian vaping retail requirements. In the meantime, get in touch via our Contact page for order enquiries.
How do I track my order?+
Once your order ships you'll receive a tracking link by email. If you can't find it, contact us with your order number and we'll look it up for you.